My car had catastrophic failure in the middle of The Great Swamp National Park. I had my car towed to Pinnacle, as it was the closest shop. While they do not typically work on my type of car (they are primarily a foreign car mechanic) they still treated me like a queen! They took my car right away, provided a loaner, and kept me continuously updated throughout the entire process. I am blown away by their service. 10 out of 10, I WILL be back.